Shipping and Delivery Terms
Shipping and Delivery Terms
WHEN AND HOW CAN I CHANGE MY ORDER INFORMATION?
If you discover after placing your order that you entered your delivery address or other order information incorrectly, please contact us within 24 hours by email at contact@levisum.com.
After completing your order, please carefully check the order confirmation email and make sure that all information is correct.
After this period, changes may no longer be possible, as the order may already have been prepared for shipment.
WHEN WILL I RECEIVE MY TRACKING NUMBER?
Our orders are processed and shipped from our warehouse in Asia.
The processing and packaging of an order generally takes 2–5 business days. Processing times may be extended during holidays, special promotions, and periods of particularly high order volumes.
Once your order has been shipped, you will receive a shipping confirmation email with the corresponding tracking number.
If you do not receive a shipping confirmation within 5 business days after receipt of payment please contact us at contact@levisum.com.
Incomplete or incorrect payment information or an incorrect or incomplete delivery address may delay the processing of your order.
HOW CAN I TRACK MY SHIPMENT?
Once your order has been shipped, we will send you a shipping confirmation with your tracking number.
You can check the current shipping status through the respective shipping provider or an international shipment tracking service.
Please note that, especially for international shipments, updates to tracking information may be delayed.
WHEN WILL I RECEIVE MY ORDER?
The estimated delivery time is calculated as follows:
Estimated delivery date = Order date + 2–5 business days processing time + estimated shipping time
Estimated shipping time
| Delivery region | Estimated shipping time |
|---|---|
| Germany / Europe | 5–12 business days |
| United States | 7–15 business days |
| Canada | 7–15 business days |
For international shipments, the actual delivery time may vary due to customs clearance, local shipping providers, holidays, or other circumstances.
The stated delivery times are therefore estimates and not guaranteed delivery dates.
DELIVERY GUARANTEE
If your order has not been delivered within 60 days after the order date for reasons not caused by you, please contact us at contact@levisum.com.
We will check the shipping status and inform you of the next steps.
For shipments that are demonstrably lost, we will offer an appropriate solution after completing our investigation, such as a replacement shipment or, where required by law, a refund.
CUSTOMS DUTIES AND TAXES
Our prices are displayed in US dollars.
Depending on the destination country, import duties, customs duties, import VAT, or other fees may apply. These costs may be imposed by the customs or tax authorities of the destination country.
Please note that the amount of such charges depends on the applicable legal regulations of the destination country.
We have no influence over the decisions of local customs authorities. For accurate information about any applicable import charges, please contact the relevant customs authority in your country.
INCORRECT OR INCOMPLETE DELIVERY ADDRESS
Please carefully check your delivery address before completing your order.
If an order cannot be delivered due to an address provided incorrectly or incompletely by the customer, this may result in additional shipping costs or delays.
If you discover that your delivery address is incorrect, please contact us within 24 hours after placing your order at contact@levisum.com.
After this period, changes may no longer be possible if the order has already been processed or shipped.
REFUSAL OR NON-DELIVERY
When a shipment arrives in the destination country and:
-
the recipient refuses to accept the shipment or
-
multiple delivery attempts are unsuccessful,
the shipment may be returned to the sender or otherwise handled by the respective shipping service provider.
Please note that additional costs may be incurred if a shipment is returned due to an incorrect address attributable to the customer, refusal to accept the shipment, or inability to deliver.
Your statutory consumer rights, in particular your statutory right of withdrawal and statutory warranty rights, remain unaffected.
If you have any questions about your order or delivery, please contact us:
Email: contact@levisum.com