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FREQUENTLY ASKED QUESTIONS AND ANSWERS

Are you satisfied with your order? Before filing a dispute through the PayPal portal, please contact Contact@lenoiva.com.

Please enter “Dispute” in the email subject line and describe the circumstances in detail.

Such emails are given priority treatment, so your problem can be resolved more quickly than complaints submitted through PayPal or your credit card issuer!

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, delays may occur during the shipping process. You can request an update by email from our customer service team. Please provide your order number and send the email from the same email address you used to place the order.

These emails are handled with the highest priority and help resolve your issue quickly.

We strive to deliver your order as quickly as possible. We work directly with our supplier to avoid unnecessary costs for shipping, storage, and packaging. This allows us to offer you products at a good price.

Please note that delivery may take a little longer during periods of high demand or peak seasons. If you have any questions about the status of your order, please do not hesitate to contact our customer service team.

Not satisfied with your order? Before opening a dispute in your PayPal portal, please contact Contact@lenoiva.com with the subject line: DISPUTE and let us know what happened.

These emails are handled with the highest priority and resolve your issue faster than a complaint through the PayPal portal!

You can track your package using your 4- or 5-digit order number (#xxxxx) and your email address.

Click here to track your order.

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